Privacy Policy

At Pizza Factory, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzafactorynow.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (pizzafactorynow.rest), any related mobile applications, and any other sales, marketing, or events related to our food services where we refer to or link to this policy.

1. Who We Are

Pizza Factory is a food service business operating in the United States. We are dedicated to delivering high-quality pizza and food products to our customers. For any questions regarding this Privacy Policy or our data practices, you may contact us using the following details:

2. Information We Collect

We collect information about you in various ways when you interact with our website, place orders, sign up for promotions, or communicate with us. Below is a detailed overview of the categories of personal information we may collect.

2.1 Personal Identification Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Mailing and delivery address
• Email address
• Phone number
• Date of birth (for age verification or promotional purposes)
• Username and password (for account holders)
• Profile picture (if voluntarily provided)

2.2 Payment and Financial Information

To process your food orders and transactions, we collect payment-related information, which may include:

• Credit or debit card numbers (processed securely through third-party payment processors)
• Billing address
• Transaction history and order details
• Gift card or promotional code information

Please note that Pizza Factory does not directly store complete credit card numbers. All payment card data is processed through PCI-DSS compliant third-party payment processors.

2.3 Order and Transaction Data

We collect data related to your orders and interactions with our services, including:

• Items ordered, quantities, and customization preferences
• Order history and frequency
• Delivery instructions and preferences
• Restaurant location preferences
• Feedback, ratings, and reviews you submit

2.4 Usage and Behavioral Data

When you visit pizzafactorynow.rest, we automatically collect certain information about your device and browsing behavior, including:

• Pages visited and time spent on each page
• Clicks, links followed, and navigation paths
• Search queries entered on our website
• Referral URLs (the website that directed you to ours)
• Time and date of your visit
• Products viewed or added to cart

2.5 Device and Technical Information

We may also collect technical information about the device you use to access our services:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers (e.g., mobile device ID)
• Screen resolution and display settings
• Language settings
• Geographic location data (if permitted by your device settings)

2.6 Communications Data

If you contact us via email, phone, or through our website's contact form, we may collect:

• Content of your messages and correspondence
• Attachments or files you send us
• Records of customer service interactions
• Survey responses and feedback

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our website. Please see Section 9 of this policy for detailed information about our cookie practices.

2.8 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media pages)
• Third-party food delivery platforms and aggregators
• Analytics providers
• Marketing and advertising partners
• Publicly available sources

3. How We Use Your Information

We use the information we collect for various business and operational purposes. Specifically, we use your personal information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including preparation, packaging, and delivery or pickup
• Manage your account and maintain your account preferences
• Communicate order confirmations, updates, and delivery status
• Process payments and handle refunds or returns
• Provide customer support and respond to your inquiries
• Resolve disputes and troubleshoot issues

3.2 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers about our products and services
• Notify you about new menu items, seasonal specials, and limited-time offers
• Conduct loyalty programs and reward schemes
• Deliver targeted advertising based on your preferences and order history
• Invite you to participate in surveys, contests, or promotions

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected].

3.3 Analytics and Service Improvement

• Analyze usage patterns to improve our website functionality and user experience
• Conduct research and development to enhance our food offerings and services
• Monitor and analyze trends, usage, and activities in connection with our services
• Identify and address technical issues and errors on our website
• Measure the effectiveness of our marketing campaigns

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations
• Enforce our Terms of Service and other legal agreements
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights, property, and safety of Pizza Factory, our customers, and others
• Respond to lawful requests from law enforcement and regulatory authorities

3.5 Business Operations

• Manage our internal business operations and record-keeping
• Conduct staff training using anonymized customer interaction data
• Plan and manage restaurant capacity, staffing, and inventory
• Facilitate business transactions such as mergers, acquisitions, or asset sales

4. Legal Basis for Processing

As a business operating in the United States, our data processing activities are guided by applicable federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act) as it relates to unfair or deceptive trade practices.

We process your personal information under the following legal bases:

• Contract Performance: To process your orders and provide the food services you request
• Legitimate Business Interests: To improve our services, prevent fraud, and conduct marketing activities
• Legal Obligation: To comply with applicable laws and regulatory requirements
• Consent: Where you have expressly provided consent, such as signing up for marketing communications

5. Sharing Your Information With Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Vendors

We work with third-party companies and individuals that perform services on our behalf. These service providers are authorized to use your personal information only as necessary to provide services to us. They include:

• Payment Processors: To securely handle payment transactions
• Delivery Partners: Third-party delivery drivers or services contracted to deliver your orders
• Cloud Storage and IT Providers: To host and maintain our website and databases
• Email Marketing Platforms: To manage and send marketing communications
• Analytics Providers: Such as Google Analytics, to track website usage and performance
• Customer Support Tools: To manage customer inquiries and support tickets
• Advertising Networks: To serve relevant ads on our behalf

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website prior to your information being transferred and subject to a different privacy policy.

5.3 Legal Requirements and Protection

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request). We may also disclose information to:

• Enforce our Terms of Service and other agreements
• Protect and defend the rights or property of Pizza Factory
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.4 Affiliates and Business Partners

We may share your information with our affiliated companies, franchise partners, or business partners who offer products or services that may be of interest to you, subject to this Privacy Policy.

5.5 With Your Consent

We may share your personal information with other parties with your explicit consent, such as when you participate in joint promotions or events with partner brands.

6. Data Security

Protecting your personal information is a top priority for Pizza Factory. We implement a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, encrypted storage of sensitive personal information
• Firewalls and intrusion detection systems to protect our servers
• Regular security patching and software updates
• Two-factor authentication for administrative access to our systems
• Payment card data processed through PCI-DSS compliant payment processors

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Access controls ensuring only authorized personnel can access personal data
• Confidentiality agreements with employees and contractors who handle personal data
• Regular internal reviews of our data collection and processing practices
• Documented data breach response procedures

6.3 Physical Safeguards

• Restricted physical access to servers and data storage facilities
• Secure disposal of physical documents containing personal information

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding the personal information we hold about you. Pizza Factory respects and honors these rights as required by applicable United States law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 Rights Available to All Users

Regardless of your state of residence, we offer all users the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out of Marketing: Opt out of receiving promotional communications at any time
• Account Deactivation: Request deactivation or closure of your account

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizzafactorynow.rest

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

7.4 Verification of Identity

To protect the security of your personal information, we are required to verify your identity before fulfilling privacy rights requests. We may ask you to provide:

• Your name and email address on file with us
• Your order history or account details
• Other information reasonably necessary to verify your identity

You may designate an authorized agent to submit a request on your behalf, provided that the agent presents written authorization signed by you and you verify your identity directly with us.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The criteria we use to determine retention periods include:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures. If complete deletion is not immediately possible (e.g., because data is stored in backup archives), we will securely store the information and isolate it from further processing until deletion is possible.

9. Cookie Policy

Our website pizzafactorynow.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences, login status, and shopping cart contents.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, add items to your cart, and complete orders. These cannot be disabled.
• Performance and Analytics Cookies: Collect information about how visitors use our site (e.g., Google Analytics) to help us improve functionality and user experience.
• Functionality Cookies: Remember your preferences (e.g., saved delivery address, language settings) to provide a more personalized experience.
• Targeting and Advertising Cookies: Track your browsing habits to deliver relevant advertisements and measure ad campaign effectiveness.

9.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Through our cookie consent banner when you first visit our website
• By adjusting your browser settings to refuse or delete cookies
• By using opt-out tools provided by third-party analytics and advertising providers (e.g., Google Analytics Opt-Out)

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For more detailed information about our cookie practices, please refer to our full Cookie Policy available on our website at pizzafactorynow.rest.

10. Children's Privacy

Pizza Factory does not knowingly collect personal information from individuals under the age of 18. Our website, online ordering system, and marketing communications are directed at adults only.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected].

Our practices are consistent with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without parental consent. We extend this protection to all users under 18.

11. International Data Transfers

Pizza Factory is a United States-based business. However, some of our third-party service providers may be located in or have servers in countries outside of the United States. If we transfer personal information outside of the United States, we take steps to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Safeguards we implement for international data transfers may include:

• Contractual clauses with third-party service providers requiring them to protect personal information to standards equivalent to those in the United States
• Ensuring service providers are certified under recognized privacy frameworks
• Conducting due diligence on third-party data processors to verify their security practices

By using our services, you acknowledge and consent to the transfer of your personal information to the United States and to countries where our service providers operate, understanding that data protection laws may differ from those in your country of residence.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated by Pizza Factory. These may include:

• Social media platforms (Facebook, Instagram, Twitter/X, TikTok)
• Third-party food delivery platforms
• Payment processing websites
• Review and ratings platforms

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit. Your interactions with third-party sites are governed by their respective privacy policies, not this one.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals.

At this time, Pizza Factory's website does not respond to DNT signals. However, you can manage your tracking preferences through our cookie consent settings and your browser settings as described in Section 9 of this policy.

We will continue to monitor developments in DNT standards and update our practices accordingly should an industry-wide standard be established.

14. California Residents – Specific Disclosures

If you are a California resident, this section provides additional disclosures required by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023.

14.1 Categories of Personal Information Collected

In the preceding 12 months, Pizza Factory has collected the following categories of personal information from consumers:

• Identifiers (name, address, email, phone number, IP address)
• Commercial information (order history, purchasing records)
• Internet or electronic network activity (browsing history, interactions with our website)
• Geolocation data (delivery address, approximate location)
• Inferences drawn from the above categories to create a profile about consumer preferences

14.2 Categories of Sources

We collect personal information from the following sources:

• Directly from you (when you place orders, create accounts, or contact us)
• Automatically through our website (cookies and tracking technologies)
• Third-party delivery and ordering platforms
• Social media platforms
• Analytics and advertising partners

14.3 Business or Commercial Purpose for Collection

We collect personal information for the business and commercial purposes described in Section 3 of this Privacy Policy, including order fulfillment, customer service, marketing, analytics, and legal compliance.

14.4 Sale or Sharing of Personal Information

Pizza Factory does not sell personal information in the traditional sense (exchanging personal data for monetary compensation). However, under the CCPA/CPRA's broad definition, sharing data with advertising partners for cross-context behavioral advertising may constitute "sharing." California residents have the right to opt out of such sharing by contacting us at [email protected].

14.5 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents who have provided personal information to us to request information about whether we have disclosed personal information to any third parties for their direct marketing purposes during the preceding calendar year. To submit such a request, contact us at [email protected].

15. How to File a Complaint

If you have concerns about how Pizza Factory handles your personal information and you are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority.

15.1 Contacting Us First

We encourage you to first contact us directly so that we can address your concerns promptly:

• Email: [email protected]
• Website: pizzafactorynow.rest

We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days.

15.2 Filing a Complaint with Regulatory Authorities

If you are a California resident, you may file a complaint with:

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at pizzafactorynow.rest
• For material changes, notify you via email (if we have your email address) or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the details below: